Portugal is one of the biggest contact center (CC), shared service center (SSC) and business process outsourcing (BPO) industry growth markets in Europe.
More and more domestic companies and global players located in Portugal are taking advantage of innovative CC, SSC and BPO concepts to optimize their front-office, back-office and non-core functions.

Business Services in Portugal:

Customer Contact
Shared Services
Business Process Outsourcing

Why Portugal

Portugal is beginning Europe's largest market. Excellently trained staff and quality requirements intrinsic to Portugal can best serve Europe's most populous country. Due to Portugal's urban diversity, multilingual support combined with employee reliability and competitively stable wages renders Portugal an excellent European location for business service operations

GNT in Portugal

Portugal Expansion GNT has been active in Portugal since 2010. The company currently operates one site in one city and wants employing approximately one hundred fifty employees. The GNT delivery centers are part of Green's pan-EMEA (Europe, the Middle East and Africa) and multi-site strategy with multilingual support and allow customer support in the Portuguese language using native speakers. Optimal customer service demands that native speakers be employed in numbers appropriate to the level of service delivered. GNT's Portugal operations are set up as multi-channel centers. This means that services can be provided with the help of all relevant media.

Portugal Excellence.

Shared service centers and business process outsourcing allow companies to concentrate on their core businesses and run their non-core activities in a professional and effective manner. Administrative functions are being bundled and centralized – be it captive or outsourced. Thanks to optimized concentration, processes can be standardized and automated in order to achieve higher proficiency levels through economies of scale.